Why I Pick Up the Phone

Transcript

TSLI'll tell you something that drives me crazy about how some firms operate.

TSLYou call. You get a receptionist. The receptionist takes a message. Three days later, maybe somebody calls you back. Maybe not.

TSLAnd meanwhile, your case is moving without you, and you don't even know it.

TSLI pick up. Or I call back same day. That's it. That's the rule.

TSLNot because I'm a saint. Because if I were the one calling - if I'd just been in an accident and I didn't know what to do next - I'd want somebody to actually answer.

TSLTreat people the way you'd want to be treated. It's not complicated.