The Settlement Call
Four flavors of lowball, one script underneath. A real-time peek at how insurance adjusters argue down a fair claim.
Transcript
TSLT-Shirt Lawyer.
Tom BriggsHi! Tom from the carrier. Calling on the Martinez file. We have a number.
TSLLet's hear it.
Tom BriggsTwenty-eight hundred. We'd love to close this out today.
TSLHer ER bill is nine thousand. Her PT is ongoing.
Tom BriggsWe believe it reflects a fair valuation of the claim.
TSLWhat's that mean.
Tom BriggsWe've determined some of her treatment to be elective.
TSLShe has a broken wrist.
Tom BriggsYes. Continued mobility care can be considered optional under our matrix.
TSLI'll send you our number in writing today, Tom.
Tom BriggsWe appreciate your responsiveness.
TSLEvery adjuster sounds like Tom. They just put on a different costume.
TSLYou got the neighbor who waves while your house is on fire guy.
TSLThe handshake that walks off with your watch guy.
TSLThe lizard picks up. The adjuster ghosts.
TSLThe bundle guys - home, auto, and disappointment.
TSLSame script. Different costume.
TSLThe math is still wrong. I just keep doing the math. Until they fix it.
TSLI'm the T-Shirt Lawyer. I'm fighting suits, not wearing them.