How Are You Today?
"Hi, this is Tom, with the insurance company. How are you today?" She answered like a decent human being. Tom noted it in the file.
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Transcript
TSLOne of the biggest mistakes people make on a call with an insurance adjuster is answering the question they were asked.
Tom BriggsHi, this is Tom, with the insurance company. How are you today?
TSLAnd she answered it. Like a decent human being. Oh. Im fine, thanks.
Tom BriggsClaimant reports feeling fine. Noted.
TSLThat wasn't a greeting. That was question one, and your answer's in the file now. How are you is the only question in America you're supposed to answer wrong.
TSLSo what should you say instead when Tom asks how you're doing? Wrong answers only. Comments.